Sunland RV Resorts
San Diego, CA
Are you an experienced property manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team and help us build something special! We are looking for a Resort Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for one of our premier Resorts. This is a very guest-services oriented role, as much of our occupancy is short-term leisure traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class resort community and you have the qualifications and background we’re looking for, we want to talk with you!
Our vision is to be the PREMIER Outdoor Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered to deliver a QUALITY product with SENSATIONAL service to every guest, every time.
As a General Manager, you will have responsibility for the operational aspects and the continued profitability of your resort community and will serve as the day-to-day point of contact for visitors and residents. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals!
Ensures customers receive a high level of service consistent with the Company’s Customer Service philosophy.
Works with the marketing department to increase revenue, occupancy and to further promote the Resorts’ brand.
Assists with handling and resolving guest complaints.
Coordinates team member selection, training and development and ensures all team members comply with appropriate policies and operational procedures.
Responsible for adapting schedules to business volume. Reviews operating schedules for all departments on a weekly basis to optimize productivity and guest service.
Takes a proactive approach when dealing with employee concerns.
Conducts weekly property walk through and delegates follow up appropriately.
Collaborates with the Executive Team to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction.
Enforces resort rules and standards.
Takes an active role in preparation of annual operating budget.
Monitors performance in relation to monthly operating budgets and prepares monthly P&L variance reports.
Oversees activity calendar development ensuring the activities department operates within budget.
Ensures compliance with federal, state and local agencies that regulate resort operations.
Provides data to VP of Development to assist with capital expenditure and expansion budget needs.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Bachelors’ degree or higher preferred
Minimum of 4 years of business, sales and customer service experience
Experience working in the hospitality and/or real estate industry required
Must be available on weekends and holidays
General knowledge of maintenance
Good negotiating skills
Basic understanding of accounting principles
Excellent verbal and written communication skills
Strong organizational skills
Demonstrated leadership abilities
Ability to thrive in a fast-paced environment
General knowledge of federal, state, and local laws pertaining to fair housing and employment
Intermediate computer proficiency including email, internet and Microsoft Office Suite
Flexibility to respond to resort needs during non-business hours